Refund policy
We love our customers. You are our highest priority.
If something arrives damaged, defective, or incorrect, contact us at softfeminineclub@gmail.com within 7 days of delivery with your order number and clear photos of the issue.
We do not accept returns or exchanges for change of mind, including unused or unopened items. Please review product descriptions, measurements, materials, colors, and other product information carefully before placing your order.
For hygiene and personal-use reasons, we do not accept returns or exchanges for items that have been opened, used, worn, washed, written in, or damaged after delivery by the customer.
This includes personal-care items, beauty tools, hair accessories, skin accessories, makeup tools, sponges, headbands, fitness accessories, body-care tools, foot-care tools, tea preparation accessories, journals, books, pens, and similar lifestyle products.
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.
If your claim is approved, we may offer a replacement or refund.
Approved refunds will be issued to the original payment method.
Import duties, tariffs, customs fees, or carrier handling fees are not charged by us and are not refundable by us.
Orders can only be cancelled before they are processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
Nothing in this Return & Refund Policy limits any rights that cannot be excluded under applicable law.
For return or refund questions, contact us at:
We aim to respond as soon as possible.