We love our customers. You are our highest priority.
If something arrives damaged, defective, or incorrect, contact us at softfeminineclub@gmail.com within 7 days of delivery with your order number and clear photos of the issue.
For hygiene and personal-use reasons, we do not accept returns or exchanges for opened, used, worn, washed, written-in, or damaged items.
This includes personal-care items, beauty tools, hair accessories, skin accessories, makeup tools, sponges, headbands, fitness accessories, body-care tools, foot-care tools, tea preparation accessories, journals, books, pens, and similar lifestyle products.
If your item is approved as damaged, defective, or incorrect, we may offer a replacement, store credit, or refund.
Approved refunds will be issued to the original payment method.
Import duties, tariffs, customs fees, or carrier handling fees are not charged by us and are not refundable by us.
Orders can only be cancelled before they are processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
Nothing in this Return Policy limits any rights that cannot be excluded under applicable law.
For return questions, contact us at:
softfeminineclub@gmail.com
We aim to respond as soon as possible.