Privacy Policy

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, interact with us, or use our online store.

Information we collect

We collect the personal information needed to process and deliver orders, communicate with customers, improve our website, prevent fraud, and operate our store.

This may include:

name
email address
shipping address
billing address
phone number
order details
payment-related information
customer service messages
device information
IP address
browser type
website activity
product views
cart activity
marketing preferences
any other information you choose to provide to us

All personal information you provide should be accurate, complete, and up to date.

Shopify and store platform

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to operate our online store, process orders, manage checkout, and provide related store services.

Your information may be processed by Shopify and other service providers that help us run the store, process payments, prevent fraud, provide analytics, improve performance, and support advertising or retargeting.

Payment information

Payments are processed through secure third-party payment providers.

We do not receive or store your full payment card number or CVV code.

Limited payment-related information may be processed or stored by payment providers as needed for payment processing, refunds, chargebacks, fraud prevention, and legal compliance.

How we use your information

We may use personal information to:

process payments
fulfill and deliver orders
send order confirmations and updates
provide customer support
respond to questions or complaints
process returns, refunds, replacements, or store credit where applicable
prevent fraud, abuse, chargebacks, and unauthorized activity
operate and improve our website
personalize the shopping experience
analyze website traffic and store performance
send marketing emails or promotional messages where permitted
request reviews or feedback
comply with legal, tax, accounting, and regulatory obligations
protect our rights, property, customers, and business

Cookies and tracking technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to help the website function, remember preferences, analyze website traffic, improve the shopping experience, measure marketing performance, and support advertising or retargeting.

Some cookies are necessary for the website and checkout to work properly. Other cookies may be used for analytics, personalization, advertising, or marketing.

You can manage cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Depending on where you live and which laws apply, some advertising cookies or tracking technologies may be considered a “sale,” “sharing,” or targeted advertising. Where required by law, you may have the right to opt out.

Marketing communications

We may use your email address or contact information to send order updates, customer service messages, or marketing communications where permitted.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing, we may still send transactional or service-related messages, such as order confirmations, shipping updates, customer service replies, or policy updates.

Sharing personal information

We may share necessary personal information with service providers and third parties that help us operate our store and provide services to customers.

This may include:

Shopify and website platform providers
payment processors
shipping and logistics providers
order fulfillment providers
fraud prevention providers
analytics providers
advertising and marketing providers
email or communication providers
customer support tools
review platforms
accounting, tax, legal, compliance, or professional advisers
technology, hosting, and data storage providers

These providers may access personal information only as needed to perform services, operate the store, comply with law, or protect the business.

We may also share information if required by law, legal process, court order, government request, fraud investigation, chargeback dispute, or to protect our rights, property, customers, or business.

Business transfers

If our business is sold, transferred, merged, reorganized, or involved in a similar business transaction, personal information may be transferred as part of that transaction.

Third-party websites and services

Our website may contain links to third-party websites, platforms, apps, payment providers, shipping providers, or social media pages.

We are not responsible for the privacy practices, policies, security, or content of third-party websites or services.

Once you leave our website or interact with a third-party service, their own privacy policy may apply.

International processing

Some service providers may process or store personal information in countries other than where you live.

By using our website or placing an order, you understand that your information may be processed by service providers located in different countries, including the United States and other jurisdictions where our providers operate.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

We may keep order records, customer service messages, payment-related records, tax records, fraud prevention records, and business records for as long as needed to operate the business, comply with legal obligations, resolve disputes, prevent fraud, process chargebacks, and enforce our agreements.

When personal information is no longer needed, we may delete it, de-identify it, or securely store it as required or permitted by law.

Security

We use reasonable measures to help protect personal information.

However, no website, online store, payment system, email system, or internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or misuse will never occur.

You are responsible for using the website through a secure device and network.

Your privacy rights

Depending on where you live and which laws apply, you may have rights to:

request access to personal information we hold about you
request correction of inaccurate personal information
request deletion of personal information
request a copy of your personal information
opt out of certain marketing communications
opt out of certain sale, sharing, targeted advertising, or profiling activities where applicable
withdraw consent where processing is based on consent
appeal a decision where applicable law provides that right

These rights may be limited in some situations, including where we need information to complete an order, prevent fraud, comply with legal obligations, resolve disputes, process chargebacks, or maintain business records.

To make a privacy request, contact us at:
softfeminineclub@gmail.com

We may need to verify your identity before responding to a privacy request.

Do Not Sell or Share

We do not sell personal information for money.

However, depending on where you live and which laws apply, some advertising, analytics, retargeting, or cookie-based activities may be considered a “sale,” “sharing,” or targeted advertising.

Where required by law, you may request to opt out by contacting us at:
softfeminineclub@gmail.com

Children’s privacy

Our website is not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us and we will take appropriate steps to delete it where required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.